Shipping policy – vikingjewelrystore

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Shipping policy

We are based in Kyiv, Ukraine. We ship from and store all axes, hammers and leather products in Ukraine, and typically post items within 1-3 working days of payment being received however this can vary. Any items with different dispatch times are noted so in the listing. If your order is urgent we recommend getting in touch prior to purchasing to see if we can help with earlier dispatch.

Tracking numbers available for all orders placed for any country.

  • Europe typically takes 2-5 working days by DHL or 12-30days by ukrposhta.
  • USA, Canada takes 3-7 working days by DHL or 15-45days by ukrposhta.
  • Shipping to the rest of the world takes 3-7 working days by DHL or 15-50days by ukrposhta.

TAXES & DUTIES

We do not charge VAT for our items whether you are a business or an individual. It is possible that if you are located outside of the EU you may be subject to import duties, custom charges or taxes. The customer, you, are responsible for the payment of any such import costs. Ancientsmithy has no control over such charges, cannot predict their amount and will not cover them. By purchasing from our site you accept responsibility for covering any taxes and duties you may be charged.

FAULTY ADDRESSES & P.O. BOXES

if the order is returned to us due to faulty addresses, failure of client to collect their order, inability of the courier to deliver to P.O. boxes or Military bases only the value of the items and not the delivery will be returned. Please note that incorrect addresses or those written using special characters or Military Base addresses may cause a delay to the dispatch, cancellation of your order or returning of the item to us.

RE-POSTING RETURNED ORDERS

Asgardjewelry is not responsible for the cost of re-shipping an order which has been returned to us by no fault of our own or by a failure of the customer to pick up the parcel. We are happy to reship the items, however the cost of postage is the buyer's responsibility to cover again.

Wrong address supplied

You as a buyer are responsible for providing us with your correct address. Should you provide us with the wrong address, through no fault of our own and contact us after the item has been shipped to change the address, you will not be entitled to a refund or re-shipping unless the item is returned to us. If you have provided us with the correct address but we shipped it to the wrong one, we will ship a replacement out. It's only fair.